Businesses sometimes treat AI as purely a software decision, but it can affect employees, customers, personal information and decision-making. A company introducing AI into recruitment, marketing or finance needs to think not only about what the technology can do, but how it should be used.
Source: South African Government
Frequently Asked Questions
Is AI policy only about regulating AI?
No — the framework also considers opportunities, economic development, inclusion and responsible adoption.
Why is human-centred AI important?
Because AI systems can influence people and organisations, making ethical and social considerations important alongside technical performance.
Does the framework prevent businesses from using AI?
No — it is intended to guide responsible AI development and use, not restrict adoption.