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The Words Customers Use in Google Can Reveal What They Want to Buy

Search queries often reveal user intent — someone searching "what is VAT" is probably looking for information, while someone searching "VAT accountant Johannesburg" is likely much closer to looking for a service provider.

Businesses can create different content for different stages of the customer's journey. Educational content can attract people early, while service and product pages can target people closer to making a purchase decision.

Frequently Asked Questions

What is search intent?

It is the underlying purpose behind a person's search query.

Are informational searches valuable to businesses?

Yes — they can introduce potential customers to a business before they are ready to buy.

Should every article try to sell something?

Not necessarily — useful content can build trust and bring visitors into the business's ecosystem.

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