Online shopping and delivery services have changed how consumers purchase goods — you may pay for an item before seeing or physically examining it. Consumer law recognises certain circumstances where this creates rights beyond the standard six-month defective-goods warranty.
Source: Consumer Protection Act
Frequently Asked Questions
Can I return every online purchase simply because I changed my mind?
No — specific statutory circumstances apply.
What if I ordered something for a particular purpose and it does not work for that purpose?
The CPA provides a specific remedy in qualifying circumstances.
Should I inspect goods when they are delivered?
Yes — inspecting goods promptly can help you identify problems and exercise applicable rights.